1. Overview
We want you to enrol in a SagarIQ course with total confidence. That's why every paid course comes with a full 7-day refund window from the date of purchase, no questions asked. If a course isn't the right fit for you, just let us know within 7 days and we'll process a complete refund.
2. Eligibility Window
You are eligible for a full refund if you request it within 7 calendar days of your original purchase date, regardless of how many classes you have attended or how much of the course content you have accessed. After the 7-day window closes, purchases are considered final and non-refundable, except where required by applicable law or as described under "Exceptions" below.
3. How to Request a Refund
Requesting a refund is simple:
- Message us on WhatsApp at +91 80197 40355, or email support@sagariq.com.
- Share your registered name, phone number, and the course you purchased.
- That's it. We don't require a reason, though we're always glad to hear feedback that helps us improve.
4. Processing Time & Method
Once we confirm your refund request, we process it immediately on our end. Depending on your bank or payment provider, the amount typically reflects in your original payment method within 5–10 business days. Refunds are issued to the same payment method used for the original purchase. We are unable to refund to a different account or in cash.
5. Exceptions & Special Cases
The following situations are handled slightly differently:
- Duplicate payments: if you were accidentally charged twice for the same course, the duplicate charge is refunded in full regardless of the 7-day window.
- Technical failure on our end: if you were unable to access a course due to a platform issue on our side that we could not resolve, we will offer a full refund or free extension, at your choice, even outside the standard window.
- Suspected misuse: accounts found to be misusing the refund policy (for example, repeatedly purchasing and refunding to access free content) may be denied future refunds at our discretion.
6. If SagarIQ Cancels a Batch
In the rare event that we need to cancel a live batch entirely (for example, due to insufficient enrolment or instructor unavailability), all enrolled students will be offered a full refund or a transfer to the next available batch at no extra cost, regardless of the 7-day window.
7. Contact Us
For any refund request or question about this policy, reach out to:
- WhatsApp: +91 80197 40355 (fastest response)
- Email: support@sagariq.com