1. Introduction
SagarIQ ("SagarIQ", "we", "us", or "our") operates the website sagariq.com and its associated online learning services (together, the "Platform"). This Privacy Policy explains what personal information we collect from students, parents, instructors, job applicants, and website visitors ("you"), how we use it, who we share it with, and the choices you have.
By using the Platform, enrolling in a course, or otherwise providing us with information, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use the Platform.
2. Information We Collect
We collect information in three ways: information you give us directly, information collected automatically when you use the Platform, and information from third parties.
Information you provide directly:
- Contact details: name, phone number, email address, and WhatsApp number, typically when you enrol in a course, fill our contact form, or message us on WhatsApp.
- Account details: login credentials, class/grade level, and subjects of interest.
- Payment information: course fees are processed through third-party payment gateways; we do not store your full card or UPI credentials on our own servers.
- Communications: messages, feedback, testimonials, and support requests you send us via WhatsApp, email, or our contact form.
- Job application details: resumes, work history, and related information if you apply for a role via our Careers page.
Information collected automatically:
- Device and usage data: browser type, IP address, pages visited, time spent, and referring URLs, collected via standard web server logs and analytics tools.
- Class attendance and engagement data: for enrolled students, we may log attendance, quiz scores, and course progress to support your learning experience.
Information from third parties: We may receive limited information from payment processors (confirming a successful transaction) and from WhatsApp Business messaging when you initiate contact with us.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your student or applicant account, and deliver the courses you enrol in.
- Process payments, issue receipts, and manage refunds under our Refund Policy.
- Communicate with you about your course, schedule changes, doubt-clearing sessions, and support requests.
- Send you relevant updates about new courses, offers, or content. You can opt out of marketing messages at any time.
- Improve our courses, teaching quality, and platform experience based on aggregated engagement data.
- Maintain the security and integrity of the Platform, and prevent fraud or misuse.
- Comply with applicable legal, tax, and regulatory obligations.
4. How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers: payment gateways, video-hosting and live-class platforms, WhatsApp Business, email delivery services, and analytics providers, who process data on our behalf under confidentiality obligations.
- Instructors: course instructors may see your name, class progress, and questions asked, strictly for the purpose of teaching and doubt resolution.
- Legal requirements: where required to comply with a legal obligation, court order, or valid request from a government authority.
- Business transfers: if SagarIQ is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to the same privacy commitments.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors use the Platform so we can improve it. You can disable cookies through your browser settings, though some features of the Platform may not function correctly without them.
6. Data Storage & Security
We take reasonable technical and organisational measures, including access controls, encrypted connections (HTTPS), and restricted internal access, to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Student academic records are typically retained for the duration of enrolment plus a reasonable period afterward for record-keeping purposes. You may request earlier deletion as described below, subject to any legal retention requirements.
8. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal or contractual retention requirements.
- Opt out of marketing communications at any time by replying "STOP" to any message or contacting us directly.
- Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us using the details in Section 12 below. We will respond within a reasonable timeframe, and in any case within the period required by applicable law.
9. Children's Privacy
Many of our courses are designed for school-going students. Where a student is a minor, we expect a parent or guardian to review this policy and supervise the student's use of the Platform. We collect only the information necessary to deliver the course (such as name, class, and a parent/guardian's contact details for communication) and do not knowingly collect unnecessary personal information from children. Parents or guardians may contact us at any time to review, correct, or request deletion of their child's information.
10. Third-Party Links & Services
Our Platform may contain links to third-party websites or services (such as WhatsApp, Instagram, LinkedIn, or payment gateways) that are not operated by us. This Privacy Policy does not apply to those third-party services, and we encourage you to review their respective privacy policies before providing them with information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
- Email: support@sagariq.com
- WhatsApp: +91 80197 40355
- Based in: India